Issued by : Nextera World (OPC) Private Limited
Official Website: www.growtherakart.com

This policy outlines the terms for returns, refunds, cancellations, delivery concerns, and conduct expectations for customers and Independent Distributors, in compliance with the Consumer Protection (Direct Selling) Rules, 2021.

1. General Return & Refund Policy

• Returns accepted within 30 days from invoice date.
• Eligible for damaged, defective, wrong, or missing items.
• Customers may also request a return if they choose to withdraw from the business under applicable rules.

2. 30-Day Cooling-Off Period

• Independent Distributors may exit the business within 30 days of joining
• A full refund of eligible purchases is provided without penalty, as required by law.

3. Return Conditions

• Product must be unused, unopened, and in original condition.
• Invoice, packaging, and all accessories are mandatory.
• Items that are tampered, altered, or used are not eligible.
• Damage or incorrect product must be reported within 72 hours to :care@growtherakart.com
• The returned product must pass the warehouse quality check for refund approval.

4. Refund Process

• Refund is initiated after successful pickup and QC approval.
• Refund is issued via NEFT within 7 working days.
• Refund will not be issued for items that fail quality check.

5. Pickup & Self-Shipping

• Up to 3 pickup attempts will be made.
• If pickup fails, customers may self-ship the product.
• Courier reimbursement is subject to company verification and approval.

6. Non-Receipt / Delivery Issues

• Customer must report non-delivery if the product is not received within 10 days.
• Complaints must be raised within 15 days, after which orders are considered delivered.
• A courier investigation will be conducted before refund or reshipment.

7. Delivery Policy

• Standard delivery time: 7–10 working days.
• Tracking details are shared via SMS/email.
• After 3 failed delivery attempts, the order returns to the warehouse.
• Reshipment may require additional delivery charges.

8. Distributor Honesty Policy

• Distributors must guide customers responsibly and honestly.
• No false promises, exaggerated claims, or misleading product statements.

9. No Misuse of Return Policy

• Distributors must not misuse returns for personal gain.
• Encouraging fraudulent or unnecessary returns is strictly prohibited.

10. Professional Behaviour Requirement

• Respectful, polite, and professional communication is mandatory.
• No pressure selling, harassment, or rude behaviour.

11. Social Media Honesty & Compliance

• No fake reviews, edited images, or manipulated proofs may be used.
• Only genuine and approved product information may be shared publicly.

12. Disciplinary Actions

Violations of this policy may result in:

• Warning.
• Temporary Suspension.
• Permanent Termination
• Legal Action, if required

These actions may be applied at the sole discretion of Nextera World (OPC) Private Limited.

End of Policy

This policy may be updated at any time to comply with legal, operational, or business requirements.