GROWTHERAKART – GRIEVANCE REDRESSAL POLICY

Issued by : Nextera World (OPC) Private Limited
Official Website: www.growtherakart.com

Nextera World (OPC) Private Limited, the operator of GrowtheraKart, is committed to maintaining transparency, fairness, and customer satisfaction across all operations. This Grievance Redressal Policy ensures that all complaints from customers and Independent Distributors are addressed promptly, professionally, and in accordance with the Consumer Protection (Direct Selling) Rules, 2021 and other applicable laws.

Our Grievance Redressal Team works with integrity, respect, and neutrality to ensure a safe and supportive environment for every stakeholder.

1. How to Submit a Grievance

All complaints must be formally submitted through the company’s official grievance channels: Email: care@growtherakart.com

For the protection of customers and distributors, grievances submitted through unauthorized channels or personal contacts will not be considered.

2. Time Limit for Submitting a Grievance

• A grievance must be submitted within 30 days from the date the issue occurred or was first noticed.
• Grievances submitted after 30 days may be rejected unless the complainant provides a reasonable and valid justification for the delay.
• The company’s decision regarding the acceptance of delayed grievances shall be final and binding.

3. Response & Resolution Timeline

• All grievances will undergo an initial review to verify facts and documentation.
• The company will provide a response or resolution within 30 days, depending on the nature and complexity of the issue.
• All actions, solutions, and outcomes will be strictly based on the official policies published on www.growtherakart.com and applicable laws.
• The company may request additional information or documents if required for proper verification.

4. Policy Updates & Company Rights

• Nextera World (OPC) Private Limited reserves the right to modify, update, or amend any part of this policy at any time without prior notice.
• All updates will be reflected on the official website.
• Continued use of GrowtheraKart services constitutes acceptance of the updated policies.

5. Distributor Conduct & Ethical Obligations

All Independent Distributors must:
• Work honestly, ethically, and in compliance with company rules.
• Provide accurate and truthful information to customers and the company.
• Avoid misleading, pressuring, or falsely influencing customers, prospects, or downline members.
• Conduct business in alignment with the company’s principles and legal compliance standards.
Any breach of these obligations may affect grievance outcomes and lead to disciplinary action.

6. Prohibition Against Misuse of Grievance System

The grievance mechanism must be used only for genuine concerns. Distributors and customers are strictly prohibited from:
• Submitting fake, baseless, or fabricated complaints.
• Using the grievance system for personal disputes, retaliation, or harassment.
• Providing manipulated, forged, or altered documents.
• Misrepresenting facts to gain undue advantage or influence decisions.
Such actions may result in strict disciplinary or legal action.

7. Professional Behaviour Requirement

All customers and distributors must:
• Maintain respectful, polite, and professional communication with the company’s staff, customers, and team members.
• Avoid rude, abusive, threatening, or unprofessional behaviour in any form.
• Represent GrowtheraKart with dignity and uphold the company’s reputation at all times.

8. Actions for Violation of Policy

Depending on the seriousness of the violation, the company may take one or more of the following actions:
• Official Warning
• Temporary Suspension of services or distributor privileges
• Permanent Termination of distributorship or account
• Legal action, including civil or criminal proceedings, if required under law
The company’s decision on the appropriate action shall be final and binding.